Our Benefits

At Fetch Haus, we are committed to ensuring that your pets are happy, healthy, and thriving. That's why we offer a comprehensive Satisfaction Guarantee on all our pet foods. If the food does not agree with your pet or they simply do not like it, you are eligible for a full refund or, better yet, you can exchange it for another food to help find the perfect fit for your pet. To qualify, you must return at least 50% of the bag. Your satisfaction and your pet's well-being are our top priorities. We believe so strongly in our selection of foods that we are more than happy to refund your money if your pet disagrees. Your satisfaction and your pet's well-being are our top priorities. We believe in our selection of foods that strongly, we are more than happy to refund your money if your pet disagrees.

Fetch Haus Rewards is designed for simplicity and transparency: Straightforward Points: Earn 1 point for every $1 spent. No confusing tiers or calculations. Easy Rewards: Get a $10 voucher for every 500 points. Enjoy your rewards sooner! Monthly Cash Back Offers: Special cash back deals on selected products each month. No Expiry: Your points and earned dollars never expire. Use them whenever you like. Flexible Spending: Spend your rewards on any brand. No restrictions. Join Fetch Haus today for a rewarding and hassle-free shopping experience! *Monthly cash back offers currently only available in-store—coming online soon!

Enjoy free metro shipping on orders over $49.99! Stock up on your pet's favorites without worrying about delivery fees. Simply place your order and let us take care of the rest. For all orders outside of the Metro area, standard shipping costs will apply.

Live in the 2042, 2043, 2044 or 2015 postcode? Order before 4 pm any day of the week, and we'll deliver your order between 6 pm and 7 pm the same day—absolutely free! Order as much or as little as you like; there's no minimum spend. Just select same-day delivery at checkout!