Fetch Haus - Terms & Conditions

Welcome to www.fetchhaus.com.au Our These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully. 1. General 1.1. Amendments: We reserve the right to update these Terms at any time without prior notice. Your continued use of the site following any changes indicates your acceptance of the new Terms. 2. Orders 2.1. Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at any time for any reason. 2.2. Order Confirmation: You will receive an email confirmation once your order has been placed. This email does not constitute acceptance of your order. 2.3. Pricing: All prices are listed in Australian Dollars (AUD) and include GST unless otherwise specified. Prices are subject to change without notice. 3. Payment 3.1. Methods: We accept credit/debit card payments. Payment must be received in full before the dispatch of goods. 3.2. Security: We use secure payment gateways to process your payments. Your financial information is encrypted and protected. 4. Shipping and Delivery 4.1. Shipping Areas: We currently deliver within Australia only. 4.2. Shipping Costs: Shipping costs will be calculated at checkout and added to your order total. 4.3. Delivery Times: Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to unforeseen circumstances. 4.4. Risk of Loss: Risk of loss and title for products pass to you upon our delivery to the carrier. 5. Returns and Refunds 5.1. Faulty Products: If you receive a faulty or damaged product, please contact us for a replacement or refund assessment. 5.2. Returns Process: To return a product, contact our customer service team for instructions. Products must be returned in their original condition and packaging. 5.3. Change of Mind: Any change of mind returns must be shipping back to Fetch Haus at your cost, products will only be refunded once they have arrived back at our store. 6. Warranties and Liability 6.1. Consumer Guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. 6.2. Limitation of Liability: To the extent permitted by law, our liability is limited to the replacement or repair of the products supplied by us or the cost of such replacement or repair. 7. Privacy 7.1. Privacy Policy: We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your information. 8. Intellectual Property 8.1. Ownership: All content on our site, including text, graphics, logos, and images, is the property of [Pet Specialty Retail Site] or its content suppliers and is protected by Australian and international copyright laws. 8.2. Use: You may not use, reproduce, distribute, or create derivative works of our content without our express written permission. 9. Governing Law 9.1. Jurisdiction: These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales. 10. Contact Us 10.1. Customer Service: For any questions or concerns regarding these Terms, please contact our customer service team at luke@fetchhaus.com.au. By using our site and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.