Fetch Haus Pty Ltd

Privacy Policy

Last updated: 13 January 2026

Fetch Haus Pty Ltd ("Fetch Haus", "we", "us", "our") is committed to protecting your privacy and handling personal information in a transparent and lawful manner. This Privacy Policy explains how we collect, use, disclose, store and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all interactions with Fetch Haus, including in-store, online, via our website, e-commerce platforms, point-of-sale (POS) systems, loyalty programs, subscriptions, events, and marketing communications.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in a material form.

2. Personal information we collect

We only collect personal information that is reasonably necessary for our business operations. This may include:

Name, Email address, Telephone number, Billing and delivery address, Payment and transaction details (note: payment information is processed securely by third-party payment providers and we do not. store full credit card details) Order history and product preferences, Loyalty program, subscription and account information, Marketing preferences and communication consent records, Customer support communications, Website and device data such as IP address, browser type, pages visited, referral source, cookies and similar technologiesAny other information you voluntarily provide to us

3. How we collect personal information

We collect personal information directly from you when you:

Purchase products in-store or online. Create an account, subscribe, or join a loyalty program. Contact us by phone, email, social media or in person. Participate in events, promotions or competitions. Interact with our website, e-commerce systems or POS.

We may also collect personal information from trusted third parties where permitted by law, such as delivery partners, payment providers, marketing platforms and analytics services.

4. Why we collect, hold and use personal information

We collect and use personal information for purposes including:

Processing and fulfilling orders, Managing payments, deliveries, returns and refunds. Operating customer accounts, subscriptions and loyalty programs, Communicating with you about orders, services or enquiries, Providing customer support, Sending marketing communications where permitted by law Improving our products, services, website functionality and customer experience, Running promotions, competitions and events. Meeting legal, regulatory, taxation and accounting obligations

We will not use personal information for purposes unrelated to our business without consent or unless required or authorised by law.

5. Direct marketing

We may send marketing communications about Fetch Haus products, services, events or promotions where:

You have consented; or You would reasonably expect us to do so and it is permitted under the Privacy Act and the Spam Act 2003 (Cth).

You can opt out of marketing communications at any time by using the unsubscribe link in our communications or contacting us directly.

6. Disclosure of personal information

We may disclose personal information to third parties only where reasonably necessary, including:

Payment processors and financial institutions, Shipping and logistics providersPOS, e-commerce, IT and cloud service providers, Marketing, email and analytics platforms, Professional advisers (including accountants, lawyers and auditors) Government authorities, regulators or law enforcement agencies where required or authorised by law

We take reasonable steps to ensure third parties handle personal information in a manner consistent with Australian privacy laws.

7. Overseas disclosure

Some third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy protections equivalent to the Australian Privacy Principles, unless an exception under the Privacy Act applies.

8. Cookies and online tracking

Our website uses cookies and similar technologies to:

Enable website functionality, Analyse traffic and usage, Improve performance and user experience

You may disable cookies via your browser settings, however this may limit website functionality.

9. Children’s privacy

Fetch Haus products and services are intended for purchase by adults. We do not knowingly collect personal information from children under the age of 15 without the consent of a parent or legal guardian.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete or de-identify that information as soon as practicable.

Parents or guardians who believe their child’s information has been provided to us may contact us using the details below.

10. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include:

Secure systems and reputable third-party platforms, Access controls and staff confidentiality obligations, Regular review of data handling practices

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law, after which it is securely destroyed or de-identified.

11. Access and correction

You may request access to, or correction of, the personal information we hold about you. Requests can be made using the contact details below. We may require identity verification before processing a request.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website and will apply from the date of publication.

14. Contact us

For privacy enquiries, access requests or complaints, contact:

Fetch Haus Pty Ltd

Email: accounts@fetchhaus.com.au

Phone: (02) 8044 3670

Address: Shop 3/81 Princes Highway, St Peters NSW 2044

15. Data breach response (Notifiable Data Breaches scheme)

Fetch Haus takes data security seriously. In the event of a suspected or actual data breach involving personal information, we will:

Promptly investigate and assess the incident to determine the nature and scope of the breach, Take immediate steps to contain and mitigate any harm, Determine whether the breach is likely to result in serious harm to affected individuals, in accordance with the

Notifiable Data Breaches (NDB) scheme

under the Privacy Act 1988 (Cth) Where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, Review and improve our systems and processes to prevent future incidents

Short-Form Privacy Notice (Checkout & POS)

Your privacy matters to us.

Fetch Haus collects personal information to process orders, manage deliveries, operate accounts and loyalty programs, and communicate with you. We may share information with trusted service providers such as payment processors and delivery partners. We do not store full credit card details.

By proceeding, you acknowledge our Privacy Policy and consent to the handling of your information in accordance with Australian privacy laws. You can opt out of marketing at any time.

Full Privacy Policy available in-store or at fetchhaus.com.au.

Terms & Conditions

Last updated: 13 January 2026

These Terms & Conditions apply to all purchases, interactions and use of services provided by Fetch Haus Pty Ltd ("Fetch Haus", "we", "us", "our"), including in-store, online, events, subscriptions and loyalty programs.

1. General

By accessing our website, making a purchase or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, you should not proceed.

We reserve the right to update these Terms & Conditions at any time. The current version will always be available on our website.

2. Products and availability

All products are subject to availability. We may limit quantities, discontinue products or change product specifications without notice.

Product descriptions, images and pricing are provided in good faith. Minor variations may occur.

3. Pricing and payment

All prices are listed in Australian dollars (AUD) and include GST unless stated otherwise.

Payment must be made at the time of purchase using accepted payment methods. Payment processing is handled by third-party providers.

4. Orders, shipping and delivery

We aim to dispatch orders promptly; however, delivery timeframes are estimates only and may be affected by factors outside our control.

Fetch Haus is not responsible for delays caused by third-party delivery providers once goods have been dispatched.

5. Click & collect

Click & Collect orders will be available for collection during business hours once confirmation is provided. Identification may be required upon collection.

6. Returns and refunds

Returns and refunds are handled in accordance with the Australian Consumer Law (ACL).

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Change-of-mind returns are accepted at our discretion and may be subject to conditions, including proof of purchase and resale suitability.

7. Subscriptions and loyalty programs

Subscription and loyalty program terms, including benefits, eligibility and cancellation, will be disclosed at the time of sign-up and may change from time to time.

8. Use of website

You agree not to misuse our website, interfere with its operation, or use it for unlawful purposes.

9. Intellectual property

All content on our website and marketing materials, including text, images, logos and branding, is owned by or licensed to Fetch Haus and must not be used without permission.

10. Limitation of liability

To the extent permitted by law, Fetch Haus excludes liability for indirect or consequential loss.

Nothing in these Terms & Conditions limits any rights or remedies you have under the Australian Consumer Law.

11. Governing law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact details

Fetch Haus Pty Ltd

Shop 3/81 Princes Highway, St Peters NSW 2044

Phone: (02) 8044 3670

Email: accounts@fetchhaus.com.au